At Farhat Nasah, we aim to provide high quality products and a pleasant shopping experience for our customers. If you are not completely satisfied with your purchase, please review our refund and exchange policy below.
Exchange Policy
We offer exchanges for items that are defective, damaged, or incorrect at the time of delivery.
To request an exchange, customers must contact us within 48 hours of receiving the order. The item must be unused, unworn, unwashed, and in its original packaging with all tags intact.
Once the item is received and inspected, we will process the exchange for the same product or another available item of equal value.
Refund Policy
Refunds are only applicable in cases where
The product received is damaged or defective
The wrong item was delivered
Refund requests must be made within 48 hours of receiving the order. After approval, refunds will be processed through the original payment method where possible.
Please note that shipping charges are non refundable.
Items Not Eligible for Refund or Exchange
The following items are not eligible for return or exchange
Products that have been used, washed, or altered
Products returned without original tags or packaging
Customized or made to order items
Items purchased during clearance or special sale promotions
Return Process
To initiate a return or exchange request, please contact us through our website contact page with the following details
Order number
Product name
Reason for return or exchange
Photos of the product if damaged or incorrect
Our support team will guide you through the return process.
Shipping for Returns
Customers may be responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure the item is safely returned.
Policy Updates
Farhat Nasah reserves the right to modify or update this Refund and Exchange Policy at any time. Changes will be reflected on this page.
Contact Us
If you have any questions regarding refunds or exchanges, please contact us through the contact page on our website.